Caskey Improves Mail Tracking with Proprietary App

Posted on November 1st, 2014

Caskey Group Mailing List ServicesHave you ever sent a mailing and wondered when it arrived at the customer’s address?  There are tools available to get those answers, but Caskey Group believed there had to be a less expensive, more thorough, and easier-for-our-clients-to-use solution.

Caskey Group developed IMb Track, its own proprietary tracking application that allows clients to follow their bulk mailings through the postal process by customer name.  Details include:

  • Which pieces of mail were scanned at each U.S. Postal Service facility
  • The number of days it took for mail to be delivered
  • Exactly which addressee’s mail was delivered or not

Other IMb Track benefits include:

  • Checking mail status 24/7 via secure web access
  • Receiving automated emails each time the mail status is updated
  • Viewing a personal dashboard providing unique measurability functions, including graphs and charts
  • Increasing confidence in the direct mail process by knowing WHEN your mail is delivered
  • Reducing tracking costs
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Customer Service

Thanks for your terrific team. Our customer service rep has been terrific – responsive, friendly, professional…and patient when we’ve made zillions of changes.

Private School Client, Maryland

Caskey Always Comes Through!

THANKS for making this happen! I always appreciate your customer service! Caskey always comes through!

Utility Client, Pennsylvania

YOU ROCK!

Your email blasts have doubled my open rate. YOU ROCK!

Consulting Client, Michigan

We have THE BEST Caskey Rep

I want you to know you have an exceptional representative! He is to be commended for his outstanding work on our Gala package. (His) remarkable problem-solving abilities are rare and very much appreciated. His attention to detail helped our work move smoothly in our tight timeframe. We look forward to a long and successful relationship!

Foundation Client, District of Columbia

The bomb

We just received the yearly order reporting sheet. Thank you for working with us to achieve these savings. You are the bomb!

Public Utility Client, Pennsylvania

Quality Work

Your team really looks out for us and is mindful of our budget situation. We appreciate the quality of your work and your attention to it.

Healthcare Client, Maryland

Customer Service Star

I just wanted to send a note in regards to our customer service rep. She is a treasure! She knows what I need and want before I do most of the time.

Retail Client, Pennsylvania

Classy Operation

I admire your company for the great pieces you put out. Very creative, very engaging. You really have a classy operation.

Marketing Firm Client, Pennsylvania

THANK YOU

The design and printing on the card looks fantastic!!!! Thank you for turning it around so quickly.

Private School Client, Maryland

Lightning Fast Turnaround

Thanks so much for the early delivery! I wasn’t expecting it til Wednesday. It looks good and it’s a relief to have it done! You are great!

Private School, Maryland

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