How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

Share Button

G7 Qualification

It’s no surprise that Caskey has received it’s G7 qualification. The printing they provide is outstanding.

Publishing Client, Maryland

We have THE BEST Caskey Rep

I want you to know you have an exceptional representative! He is to be commended for his outstanding work on our Gala package. (His) remarkable problem-solving abilities are rare and very much appreciated. His attention to detail helped our work move smoothly in our tight timeframe. We look forward to a long and successful relationship!

Foundation Client, District of Columbia

Excellent Customer Service

Thanks again! As always, our customer service rep & the rest of the gang are taking EXCELLENT care of us!

Senior Living Client, Pennsylvania

We are very pleased!

The mailers look fantastic! Great job. We are very pleased.

Marketing Firm Client, Pennsylvania

Committment to Follow-Up

The brochures look absolutely gorgeous. Exactly what we were looking for. Thank you for your committment to the follow-up.

Nonprofit Consulting Client, Maryland

Strong Partner

I cannot wait to see our website and look forward to working with this super strong and committed comapny. Thanks again!

Senior Living Client, Pennsylvania

The Best

The van looks fantastic. You’re the best! Thank you!

Medical Client, Washington, D.C.

Quick Turn

Our Admission Notebooks are amazing AND they were done in done in a matter of days not weeks! Thank you!

Healthcare Client, Maryland

Magazine Design

A HUGE THANK YOU to your designer for her patience and excellent work on this issue!!!

Private School Client, Maryland

You have been instrumental…

Thank you so much for all of the extra effort, work, and overtime you put in last Friday night. You went above and beyond. I am so grateful for everything you did for us. It means a lot. You have been instrumental in helping us produce a great product!

Private School Client, Maryland

View All | Submit a Testimonial