How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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Perfect Score!

Wow! Perfect score!!! APPROVED on the first go-round.

Private School Client, Maryland

Beautiful Programs

The concert programs look GREAT! Thanks to everyone involved in its production.

Performing Arts Client, Pennsylvania

Strong Partner

I cannot wait to see our website and look forward to working with this super strong and committed comapny. Thanks again!

Senior Living Client, Pennsylvania

Going Over and Above

I can testify that you go over and above in helping clients (like me) prepare a newsletter for print. Thanks a bunch!

Professional Association Client, Pennsylvania

You Rock!

We really appreciate Caskey going the extra mile during this difficult time in our community. You Rock!

Private School Client, Maryland

Graphic Design

FANTASTIC!! What a great idea. It looks wonderful!

Foundation Client, District of Columbia

A meaningful relationship

I want to say how much Caskey means to our company. We appreciate how much your team always has our back. We love working with you!

Education Client, MD

Local Business

I love to give work to local businesses. Caskey Group is awesome, and so close by! Thanks for all your help! Our van looks great! When it needs to be replaced, I will give you a call!

Cleaning Service Client

Great effort

The sell sheets arrived today – the exact ones I was looking for and in the requested quantities. Thanks so much for your efforts!

Food Services Client, Pennsylvania

The BEST Bid Paddles!!

Thank you so much for the bid paddles. I can honestly say they are the prettiest ones we have ever had!!!

Private School Client, MD

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