How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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Great effort

The sell sheets arrived today – the exact ones I was looking for and in the requested quantities. Thanks so much for your efforts!

Food Services Client, Pennsylvania

Going Over and Above

I can testify that you go over and above in helping clients (like me) prepare a newsletter for print. Thanks a bunch!

Professional Association Client, Pennsylvania

Water bottles are great!

We premiered our new imprinted-label water bottles at last night’s Open House. They are GREAT! The new size is perfect and the labels are nicely done. Thank you so much for coordinating and turning them around in time for the event.

Banking Client, Pennsylvania

You Worked Hard to Make This Happen

Thank you so much for the extra effort you put forth to get the product out to the customers on such a timely basis. We have very happy customers, and I know that Caskey Group worked hard to make it happen.

Professional Association Client, Pennsylvania

Thank You

It has been a pleasure working with you directly. We look forward to continuing the relationship into the future.

Graphic Design Client, New York

Well Appreciated

Thank you SO much! I appreciate all you and your team did to keep us on schedule with our recent order. I know we weren’t an easy customer.

Print Broker Client, Ohio

Printing and Color Look Superior

Just got your printing direct mail samples for our project. The printing and color look superior compared to the old printer’s samples. Good job.

Senior Living Client, Pennsylvania

I Could Not Have Asked for More

You guys were great and followed through with everything you said you would do. I couldn’t have asked for more from your end.

Scented Printing Client, Louisiana

THANK YOU

The design and printing on the card looks fantastic!!!! Thank you for turning it around so quickly.

Private School Client, Maryland

This is Great!

I am so impressed. It is not often that I meet someone with ideas AND with the clarity of execution.

Senior Living Client, Pennsylvania

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