How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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We are very pleased!

The mailers look fantastic! Great job. We are very pleased.

Marketing Firm Client, Pennsylvania

Perfect Score!

Wow! Perfect score!!! APPROVED on the first go-round.

Private School Client, Maryland

You are a Blessing

I can’t thank you enough for your one-on-one attention with this project. I truly appreciate it. The cards are beautiful. I can’t believe you you were able to get them out two days early for us. You are a blessing.

Camp & Retreat Center Client, Pennsylvania

Looking Great

Signs arrived, they look great – thank you thank you!

Private School Client, District of Columbia

Approved!

Thank you for your patience and sharing of ideas.

Township Client, Pennsylvania

Miraculous

Your team has pulled off some miracles for us and we feel that deserves our loyalty.

Casino Client, Delaware

Happy Customer

Just wanted to let you know that we talked with the client today and they were very pleased with the mailer and magnet. Nice job!

Graphic Design Client, Pennsylvania

Excellent Customer Service

Thanks again! As always, our customer service rep & the rest of the gang are taking EXCELLENT care of us!

Senior Living Client, Pennsylvania

Amazing Service

Looks great! I really appreciate everything you’ve done to make this work! Excellent service, as always!

Public Utility Client, New Jersey

Looking toward the future…

So happy with your team and looking forward to working with Caskey now and in the future.

Education Foundation Client, Maryland

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