How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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Spectacular Banners

These are spectacular! We love them! Thank you, as always, to the good people at Caskey.

Private School Client, Maryland

Perfection

The envelopes were received and are perfect!

Printing Supply Client, Maryland

Speed and Quality

I am really impressed with the quality and speed of your work.

Advertising Client, Maryland

Strong Partner

I cannot wait to see our website and look forward to working with this super strong and committed comapny. Thanks again!

Senior Living Client, Pennsylvania

WOW!

This is neat…and I haven’t even logged in yet! I am just looking at the home page!

Marketing Firm Client, Pennsylvania

Perfect Score!

Wow! Perfect score!!! APPROVED on the first go-round.

Private School Client, Maryland

Oooohing and Awwwing

Our marketing packets are gorgeous! We are still oooohhhhing and awwwwwwwwing over them. We love, love, love them! Kudos to Caskey for a beautiful job!

Senior Living Client, Pennsylvania

Fantastic Newsletter

Thank you to our sales rep and to Caskey for everything. Our newsletter looks fantastic!

Non-Profit Client, Maryland

Magazine Design

A HUGE THANK YOU to your designer for her patience and excellent work on this issue!!!

Private School Client, Maryland

Quality Work

Your team really looks out for us and is mindful of our budget situation. We appreciate the quality of your work and your attention to it.

Healthcare Client, Maryland

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