How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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The bomb

We just received the yearly order reporting sheet. Thank you for working with us to achieve these savings. You are the bomb!

Public Utility Client, Pennsylvania

Just in Time

THANK YOU! You guys rock! I really appreciate the quick turnaround.

Restaurant Client, Maryland

Exceptional Employee

Our CSR is a trusted partner at Caskey. We know if it can be done, she will get it done for us.

International Manufacturing Client, Pennsylvania

Classy Operation

I admire your company for the great pieces you put out. Very creative, very engaging. You really have a classy operation.

Marketing Firm Client, Pennsylvania

An Outstanding Partnership

Thank you again for facilitating our year end meeting. We truly appreciate the outstanding partnership we have developed.

Medical Client, Washington, D.C.

G7 Qualification

It’s no surprise that Caskey has received it’s G7 qualification. The printing they provide is outstanding.

Publishing Client, Maryland

Great to Work With

Thank you for everything! Your team has been so great to work with. I appreciate you professionally and personally.

Marketing Firm Client, Pennsylvania

Exceeded Expectations

I would like to commend Caskey Group on a fantastic job with preparing, printing and sending my company mailers. I really appreciate the outstanding customer service. It certainly exceeded my expectations.

Inspection Client, Maryland

Partnership

We have a good partnership going here. I would recommend you as strongly as possible!

Senior Community Client, Pennsylvania

You guys rock!

We don’t say it enough. You guys rock. Thanks for all your help.

Healthcare Client, District of Columbia

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