How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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AMAZING job

AMAZING job on the Leadership Giving book. It looks great! Your delivery agent was super nice as well.

Nonprofit Client, Pennsylvania

Commitment to Quality

Thanks again for all of your hard work, commitment to quality, and contribution to making our anniversary a success. I heard that people were so taken by the quality of the program you printed, they were taking extras.

Foundation Client, Pennsylvania

Would Pay Double

I was actually thinking about paying you double this month – you have done such an amazing job for us! Thank you very much.

Nonprofit Client, Maryland

Oooohing and Awwwing

Our marketing packets are gorgeous! We are still oooohhhhing and awwwwwwwwing over them. We love, love, love them! Kudos to Caskey for a beautiful job!

Senior Living Client, Pennsylvania

So Many Services!

Wow! Who knew you offered so many services?! Very nice website!

Non-Profit Client, Delaware

Looking Great

Signs arrived, they look great – thank you thank you!

Private School Client, District of Columbia

Quality

Thanks again for turning this around so quickly and we are very happy with your quality.

Banking Client, Pennsylvania

Just in Time

THANK YOU! You guys rock! I really appreciate the quick turnaround.

Restaurant Client, Maryland

Customer Service Star

I just wanted to send a note in regards to our customer service rep. She is a treasure! She knows what I need and want before I do most of the time.

Retail Client, Pennsylvania

Amazing Service and Positive Attitude

I wanted to thank all of you for getting this project out the door and meeting our outrageous schedule without a moment’s hesitation. I not only appreciate the amazingly good service but the positive friendly attitude that came along with it. Thank you so much.

Higher Education Client, Pennsylvania

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