How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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Made me look good…

I received the cards yesterday. Thank you all so much. My boss needed tham ASAP and you made me look good by turning them around so fast.

Advertising Client, Maryland

The bomb

We just received the yearly order reporting sheet. Thank you for working with us to achieve these savings. You are the bomb!

Public Utility Client, Pennsylvania

YOU ROCK!

Your email blasts have doubled my open rate. YOU ROCK!

Consulting Client, Michigan

Nice Job!

The labels look great on our bags. It looks as if the design was actually printed on the bags. Nice Job! Thanks for your patience in working with us.

Food Industry Client, Pennsylvania

Successful Delivery

Thanks, Caskey. Our customer was very happy and appreciated your ability to get the signs delivered on campus so quickly.

Construction Client, Pennsylvania

Cutting Edge

Your company always impresses me with your cutting edge approach to design, technology, and strategy. I love it! We truly appreciate the working relationship our companies have.

Printer Client, Pennsylvania

Turned The Job So Quickly

Your team did a great job; I appreciate all the hard work to get this job turned around so quickly. I look forward to doing more business with you.

Casino Client, New Mexico

Classy Operation

I admire your company for the great pieces you put out. Very creative, very engaging. You really have a classy operation.

Marketing Firm Client, Pennsylvania

Happy :)

The banners are GORGEOUS! So happy.

Private School Client, Maryland

Flipping for your Flipbook Technology

I further discussed your flipbook tool with our IT team and it looks promising. We did a sample test this morning. I am very excited!

Non-profit Client, District of Columbia

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