How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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Lightning Fast Turnaround

Thanks so much for the early delivery! I wasn’t expecting it til Wednesday. It looks good and it’s a relief to have it done! You are great!

Private School, Maryland

Perfect Score!

Wow! Perfect score!!! APPROVED on the first go-round.

Private School Client, Maryland

WOW!

This is neat…and I haven’t even logged in yet! I am just looking at the home page!

Marketing Firm Client, Pennsylvania

G7 Qualification

It’s no surprise that Caskey has received it’s G7 qualification. The printing they provide is outstanding.

Publishing Client, Maryland

Your Facility

Your facility is quite neat, clean, organized and friendly. I felt quite comfortable from the moment I was greeted at the door. Thanks.

Pet Services Client, Pennsylvania

Caskey Always Comes Through!

THANKS for making this happen! I always appreciate your customer service! Caskey always comes through!

Utility Client, Pennsylvania

I Could Not Have Asked for More

You guys were great and followed through with everything you said you would do. I couldn’t have asked for more from your end.

Scented Printing Client, Louisiana

Extraordinary Web Design!

Our new web page designs are extraordinary! Thank you!

Military Client, Pennsylvania

You Worked Hard to Make This Happen

Thank you so much for the extra effort you put forth to get the product out to the customers on such a timely basis. We have very happy customers, and I know that Caskey Group worked hard to make it happen.

Professional Association Client, Pennsylvania

The bomb

We just received the yearly order reporting sheet. Thank you for working with us to achieve these savings. You are the bomb!

Public Utility Customer, Pennsylvania

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