How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

Share Button

I Could Not Have Asked for More

You guys were great and followed through with everything you said you would do. I couldn’t have asked for more from your end.

Scented Printing Client, Louisiana

Making Things Easier…

Thank you, Caskey! We appreciate everything you do to make our jobs easier!

Medical Client, District of Columbia

Amazing Service and Positive Attitude

I wanted to thank all of you for getting this project out the door and meeting our outrageous schedule without a moment’s hesitation. I not only appreciate the amazingly good service but the positive friendly attitude that came along with it. Thank you so much.

Higher Education Client, Pennsylvania

Strong Partner

I cannot wait to see our website and look forward to working with this super strong and committed comapny. Thanks again!

Senior Living Client, Pennsylvania

Awesome!

Our new sales board looks AWESOME! Your installation guys were great, too.

Media Client, Pennsylvania

Book Looks Awesome!

Binding is dead on. Color is excellent. Well done!

Graphic Design Client, Pennsylvania

Touching

We LOVE the video! The president of the school cried when looking at it.

Education Customer, MD

WOW!

This is neat…and I haven’t even logged in yet! I am just looking at the home page!

Marketing Firm Client, Pennsylvania

I LOVE MY BUSINESS CARDS!

I received my cards and I LOVE THEM! Thank you so much for the time and effort you put into them. I really appreciate it.

Wellness Client, West Virginia

Love love love your work!

We got the lanyards today and they are wonderful! I didn’t think I could get so excited about a string, but I totally am! They are the classiest lanyards I have seen – the dark blue is perfect and the logo is crisp! Love love love your work! Thanks so much!

Senior Living Client, Pennsylvania

View All | Submit a Testimonial