How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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Water bottles are great!

We premiered our new imprinted-label water bottles at last night’s Open House. They are GREAT! The new size is perfect and the labels are nicely done. Thank you so much for coordinating and turning them around in time for the event.

Banking Client, Pennsylvania

Exceptional Employee

Our CSR is a trusted partner at Caskey. We know if it can be done, she will get it done for us.

International Manufacturing Client, Pennsylvania

Great effort

The sell sheets arrived today – the exact ones I was looking for and in the requested quantities. Thanks so much for your efforts!

Food Services Client, Pennsylvania

We LOVE Our Delivery Guy!

We trust him completely. He is so nice and always so helpful. He goes above and beyond, for sure!

Non-profit Client, Pennsylvania

Thank you. Thank you. Thank you.

From the whole team we want to say…our coffee tastes SO much better out of these fabulous mugs!

Healthcare Client, Maryland

Just in Time

THANK YOU! You guys rock! I really appreciate the quick turnaround.

Restaurant Client, Maryland


Your email blasts have doubled my open rate. YOU ROCK!

Consulting Client, Michigan

Turned The Job So Quickly

Your team did a great job; I appreciate all the hard work to get this job turned around so quickly. I look forward to doing more business with you.

Casino Client, New Mexico

Responsive and Very Helpful

We are happy to work with you. Your team has been great, responsive and very helpful.

Healthcare Client, Maryland

The BEST Bid Paddles!!

Thank you so much for the bid paddles. I can honestly say they are the prettiest ones we have ever had!!!

Private School Client, MD

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