How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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We LOVE Our Delivery Guy!

We trust him completely. He is so nice and always so helpful. He goes above and beyond, for sure!

Non-profit Client, Pennsylvania

Helpful and Easy to Work With

Besides doing a great job on the catalog, the Caskey Team has been so helpful and easy to work with. Thank you!

Non-Profit Client, Missouri

Valuable Partnership

Hey Guys – Thanks so much for your help! It’s great to have partners like you.

Manufacturing Client, Pennsylvania

Committment to Follow-Up

The brochures look absolutely gorgeous. Exactly what we were looking for. Thank you for your committment to the follow-up.

Nonprofit Consulting Client, Maryland

Strong Partner

I cannot wait to see our website and look forward to working with this super strong and committed comapny. Thanks again!

Senior Living Client, Pennsylvania

Quality Work

Your team really looks out for us and is mindful of our budget situation. We appreciate the quality of your work and your attention to it.

Healthcare Client, Maryland

Speed and Quality

I am really impressed with the quality and speed of your work.

Advertising Client, Maryland

Successful Delivery

Thanks, Caskey. Our customer was very happy and appreciated your ability to get the signs delivered on campus so quickly.

Construction Client, Pennsylvania

Love love love your work!

We got the lanyards today and they are wonderful! I didn’t think I could get so excited about a string, but I totally am! They are the classiest lanyards I have seen – the dark blue is perfect and the logo is crisp! Love love love your work! Thanks so much!

Senior Living Client, Pennsylvania

I am ecstatic!

This is exactly what I have been trying to get my internal people to do “forever”. THANK YOU for taking the initiative and being ‘all over it’. I have really come to rely on Caskey for that!

Healthcare Client, District of Columbia

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