How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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Printing and Color Look Superior

Just got your printing direct mail samples for our project. The printing and color look superior compared to the old printer’s samples. Good job.

Senior Living Client, Pennsylvania

We LOVE Our Delivery Guy!

We trust him completely. He is so nice and always so helpful. He goes above and beyond, for sure!

Non-profit Client, Pennsylvania

Turned The Job So Quickly

Your team did a great job; I appreciate all the hard work to get this job turned around so quickly. I look forward to doing more business with you.

Casino Client, New Mexico

Nice Work

First of all, let me say you do really nice work! You’ve been able to take my vision to the level I was unable to accomplish with my limited resources and skills. Thank you!

Manufacturing Client, Pennsylvania

I am ecstatic!

This is exactly what I have been trying to get my internal people to do “forever”. THANK YOU for taking the initiative and being ‘all over it’. I have really come to rely on Caskey for that!

Healthcare Client, District of Columbia

Birthday Card

For the 3rd birthday card…I’m going to put it on our fireplace at home with my other cards. Thank you for thinking of me!

Senior Living Client, Pennsylvania

Lightning Fast Turnaround

Thanks so much for the early delivery! I wasn’t expecting it til Wednesday. It looks good and it’s a relief to have it done! You are great!

Private School, Maryland

Miles Ahead of the Competition

Thank you! As always, I can count on you guys…miles ahead of the competition!

Private School Client, Maryland

Cutting Edge

Your company always impresses me with your cutting edge approach to design, technology, and strategy. I love it! We truly appreciate the working relationship our companies have.

Printer Client, Pennsylvania

Speed and Quality

I am really impressed with the quality and speed of your work.

Advertising Client, Maryland

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