How Did We Do in 2015?

Posted on February 4th, 2016

How did we do in 2015?

Pretty darn well, according to our new customers acquired during 2015!

At Caskey, we are deeply concerned with meeting and exceeding our customers’ expectations, and we welcome their feedback. It’s always nice to pass along customer kudos to our team for a job well done, but we also recognize that constructive criticism is necessary and extremely valuable to our growth. Good, or not-so-good, we want to hear it!

As one method to gauge how well we have serviced our customers, Caskey sends out New Customer Surveys to first-time clients after the completion of their initial project. We ask each customer to rank us on a scale of 1 to 4 (1 = Needs Improvement and 4 = Excellent) in areas such as Overall Experience, Quality, Customer Service, Meeting Customer Schedule and Adherence to Budget, amongst others.

Now that 2015 has come to a close, the results are in (drumroll, please!)…

Caskey Group scored 3.74 out of 4 in customer satisfaction for 2015! We were also pleased to accept some great constructive feedback and many wonderful compliments from our customers. Next year (again), we have our eye on the prize – a solid 4.0! Here’s to a fantastic 2016!

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First Class Expectation

Great job, team! You and your staff did everything first class, as we have come to expect from Caskey.

Printing Client, Mississippi

Well Appreciated

Thank you SO much! I appreciate all you and your team did to keep us on schedule with our recent order. I know we weren’t an easy customer.

Print Broker Client, Ohio

Office is buzzing….

The calendars turned out great! And the buzz in the office is awesome!

Manufacturing Client, Washington

Excellent Design!

The designer gets a gold star! This is my favorite card so far…and I liked all of them. I love the art, contrast and the flow of this card!

Energy Services Client, Pennsylvania

I really love this!

This is a great layout. Thank you for being so patient with me. GREAT job!

Cable Company, Ohio

Exceptional Employee

Our CSR is a trusted partner at Caskey. We know if it can be done, she will get it done for us.

International Manufacturing Client, Pennsylvania

Excellent Customer Service

Thanks again! As always, our customer service rep & the rest of the gang are taking EXCELLENT care of us!

Senior Living Client, Pennsylvania

Helpful and Easy to Work With

Besides doing a great job on the catalog, the Caskey Team has been so helpful and easy to work with. Thank you!

Non-Profit Client, Missouri

Approved!

Thank you for your patience and sharing of ideas.

Township Client, Pennsylvania

Awesome Job

Awesome job, as usual. The brochures look and feel delicious. Thanks Caskey!

Retail Client

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